Refund policy
Return and Refund Policy
Effective Date: October 27, 2025
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@safesandsecuritydirect.com.
This Return and Refund Policy applies to all purchases made through the Safes and Security Direct website located at www.SafesandSecurityDirect.com.
Return Eligibility
To find out if the item is eligible for return, please contact us below
Email: support@safesandsecuritydirect.com
Phone: 1-973-888-3780
Hours: M-F 9am-5pm Eastern
Conditions for Return
Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
Original Packaging: The item must be in the original packaging, with all labels and tags attached.
Proof of Purchase: A receipt or proof of purchase is required.
Return Process
Contact Customer Service
Email us at support@safesandsecuritydirect.com or call 1+973-888-3780 within 30 days of receiving your order.
Provide your order number and a detailed reason for the return.
Return Authorization
After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.
Preparing Your Return
Securely pack the item in its original packaging.
Ensure all accessories, manuals, and free gifts are included.
Include Documentation
Include the return authorization form and any necessary supporting documents or images.
Attach Shipping Label
Download and print the return shipping label provided in our email.
Affix the label to the outside of the package.
Shipping the Return
Shipping Method: Use FedEx, UPS or USPS
Return Shipping Costs: All return shipping costs are the responsibility of the customer
Specific Return and Refund Conditions
Returns Due to Change of Mind
Eligibility
Items must be unused, undamaged, and in original packaging.
Return request must be made within 30 days of receipt.
Refund
A refund will be issued to the original payment method, minus any applicable restocking fees.
Defective or Damaged Goods: Contact us within 48 hours of receiving the item.
Documentation
Provide photos or videos of the defect or damage.
Resolution
We will offer a replacement or a full refund, including return shipping costs.
Incorrect item received
Inform us immediately upon receipt.
Resolution
We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.
Product Never Arrived
Contact us if your product does not arrive within the estimated delivery time.
Resolution: We will initiate an investigation with the carrier. If the product is confirmed lost, we will offer a full refund or send a replacement product.
Order Cancellation
Before Shipment:
You can cancel your order for a full refund if it has not yet been shipped.
After Shipment:
If the order has already been shipped, please follow the return procedure after receiving the product
Exceptions to the Return Policy
The following items are non-returnable and non-refundable: used items, clearance items and damaged after delivery
This Return and Refund Policy does not affect any statutory rights you may have under applicable law.
Note: By making a purchase on our website, you agree to this Return and Refund Policy.
Safes and Security Direct
support@safesandsecuritydirect.com
+1-973-888-3780